Refund policy
Your satisfaction is our priority! If you are not satisfied with your order please contact us at sales@sanmeats.com and we will get it resolved. At our discretion, we will take steps as described further in our Terms and Conditions to ensure we offer all assistance we can.
YOUR SATISFACTION IS OUR PRIORITY.
If you are not satisfied with your purchase, please contact us within 24-48 hours and report any issues with your order. We will resolve your issues with a replacement for the product, credit towards your next order, or a partial/full refund on your items depending on the issue.
Because the products we ship are perishable, we ask our customers to please review their orders and corresponding receipts when ordering. If any changes need to be made, please reach out to us at sales@sanmeats.com
We make every effort to ensure timely delivery of quality meats and thank you for your business.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
SAN Meat Packing reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns without a receipt are subject to a refund verification process. Refunds issued for lost items are subject to recharge if SAN Meat Packing or the seller can verify delivery or frequent abuse. All decisions regarding returns are subject to applicable laws. The Manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual.
SAN Meat Packing reserves the right to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.
Below are exceptions to the general fifteen (15) day rule. All the exceptions listed below require the merchandise be returned with a receipt and proof.
Must be returned within 7 days with proof of damages/off condition/wrong item delivered.
- retail, meat, chicken may be returned in undamaged condition to our store location.
Our Nationwide Shipping refund & exchange exceptions:
In cases of damaged, off conditions or wrong items, please provide pictures of the damaged, off condition, or wrong item to our email at sales@sanmeats.com. Out of state delivery cut off is Wednesday at 8am.
Must be notified within 7 days of delivery date with proof of damages/off condition/wrong item delivered.